Sean Lucas
About Sean Lucas
Sean Lucas is the Director of IT Service Management at Intermountain Health, a position he has held since 2022. He has extensive experience in IT service management, having previously worked in various roles at OhioHealth and Wheeling Hospital.
Work at Intermountain Healthcare
Sean Lucas has been serving as the Director of IT Service Management at Intermountain Healthcare since 2022. In this role, he oversees the IT service management functions, ensuring the delivery of high-quality IT services to support healthcare operations. His leadership focuses on optimizing processes and enhancing service delivery within the organization.
Previous Experience at OhioHealth
Before joining Intermountain Healthcare, Sean Lucas held multiple positions at OhioHealth from 2013 to 2022. He served as Manager of IT Service Management, Manager of IS Digital Workplace, and Manager of IS Field Support, among other roles. His experience at OhioHealth included leading the merger of two IT Service Management programs and replatforming ServiceNow, which involved significant changes in people, processes, and tools.
Educational Background
Sean Lucas earned a Master of Business Administration (M.B.A.) in Information Systems Management from Strayer University, completing his studies from 2010 to 2012. He also holds two Bachelor of Science (B.S.) degrees, one in Business Information Systems and another in Business Administration with a focus on Computer Information Systems, both obtained from West Liberty University between 2005 and 2010.
Key Achievements in IT Service Management
Sean Lucas played a key role in achieving the world's first modernized INFRAM Stage 7 validation, which is a significant milestone in IT service management. His contributions have been recognized for pioneering excellence in outcomes within the healthcare IT sector. Additionally, he has served as a representative on the Employer Advisory Board for the Rochester Institute of Technology's National Technical Institute for the Deaf.
Early Career at Wheeling Hospital
Sean Lucas began his career at Wheeling Hospital, where he worked as an IS Support Analyst and an IS Intern from 2008 to 2012. These early roles provided him with foundational experience in IT support and service management, contributing to his professional development in the healthcare IT field.