Alisha Manchanda Tyagi
About Alisha Manchanda Tyagi
Alisha Manchanda Tyagi is a CRM Executive at International Land Developers Pvt. Ltd., with a background in customer relationship management and academic counseling.
Current Role at International Land Developers Pvt. Ltd.
Alisha Manchanda Tyagi currently serves as a CRM Executive at International Land Developers Pvt. Ltd. in Yorktown Heights, New York. In this role, she assesses customer feedback to identify areas for improvement and provides critical insights for service enhancement. She is responsible for handling escalations to resolve customer issues promptly, ensuring that queries and grievances are addressed efficiently. Additionally, she maintains and updates CRM software to facilitate effective customer relationship management.
Previous Experience in Customer Service and Counseling
Prior to her current position, Alisha worked as an Academic Counselor at Career Launcher from 2008 to 2009. She also held the role of Front Office Executive Cum Academic Counselor at Flying Cats & Global Retail School for five months in 2008. These positions allowed her to develop skills in customer service and academic guidance, contributing to her expertise in managing client relationships.
Educational Background in English Literature
Alisha holds a Bachelor's degree in English from Delhi University, which she completed from 2006 to 2009. She further pursued her education at Indira Gandhi National Open University, where she earned a Master's degree in English Language and Literature from 2011 to 2013. Her academic background provides her with a strong foundation in communication and analytical skills, beneficial for her roles in customer relationship management.
Skills in Customer Relationship Management
Alisha focuses on building and maintaining healthy business relationships with existing clients to ensure high levels of customer satisfaction. Her role involves evaluating customer feedback and implementing strategies for service improvement. She is adept at resolving critical customer issues and ensuring a speedy resolution of queries, which enhances the overall customer experience.