Barry Hopkins
About Barry Hopkins
Barry Hopkins is an ESD Analyst at Interpublic Group (IPG) in the Greater Omaha Area, where he has worked since 2018. He specializes in troubleshooting Windows and MacOS environments and has a background in networking and IT support.
Work at Interpublic Group
Barry Hopkins has been employed at Interpublic Group (IPG) as an ESD Analyst since 2018. In this role, he is responsible for troubleshooting and maintaining both Windows and MacOS environments. He provides remote support to client end users by responding to technical support requests via telephone calls, emails, and personnel inquiries. His position requires a strong understanding of networking technologies, particularly Cisco and Brocade, which he utilizes to enhance the customer support experience.
Previous Experience in IT Support
Prior to his current role, Barry Hopkins worked as an IT Support Technician at Amazon from 2015 to 2016. During his time there, he focused on providing technical support to users and identifying problem trends to suggest process improvements. He also served as a Network Administrator at Golden Gaming from 2014 to 2015, where he managed network systems and supported IT operations. His experience in the United States Air Force as a Cyber Transport Technician from 2008 to 2014 further solidified his technical skills.
Education and Expertise
Barry Hopkins studied Electronic Systems Technology at the Community College of the Air Force, where he earned an Associate of Applied Science degree from 2009 to 2011. His educational background, combined with his extensive work experience, has equipped him with expertise in troubleshooting various operating systems and networking technologies. He is skilled in using Remedy and Altiris ticketing systems for managing IT support requests.
Background in Networking and Technical Support
Barry Hopkins has developed a strong foundation in networking and technical support throughout his career. His skills include troubleshooting both Windows and MacOS environments, as well as proficiency in Cisco and Brocade networking technologies. He is known for his detail-oriented approach and willingness to learn and teach others, which contributes to his effectiveness in providing support and improving processes within IT environments.