Daniel Chan
About Daniel Chan
Daniel Chan is a SAP Support Analyst at Interpublic Group (IPG) in Kwun Tong, Hong Kong, where he has worked since 2019. He holds a Master of Science in Financial Technology from The Chinese University of Hong Kong and a Bachelor of Science in IT Management for Business from the University of Exeter.
Work at Interpublic Group
Daniel Chan has been employed at Interpublic Group (IPG) as an SAP Support Analyst since 2019. In this role, he collaborates with users across the Asia-Pacific (APAC) region to address requests for system enhancements and configuration changes. His responsibilities include providing training and guidance to end-users on ERP applications, maintaining helpdesk procedures and documentation for ERP support, and conducting requirement and specification analysis for ERP applications. Additionally, he implemented a chatbot to improve customer service operations at IPG.
Education and Expertise
Daniel Chan is currently pursuing a Master of Science in Financial Technology at The Chinese University of Hong Kong, a program he began in 2020. Prior to this, he studied at the University of Exeter, where he earned a Bachelor of Science in IT Management for Business from 2013 to 2016. His educational background provides him with a solid foundation in both financial technology and information technology management, which supports his work in SAP support and ERP applications.
Background
Daniel Chan has built a career focused on SAP support and ERP systems. He has been active in the field since at least 2016, leveraging his academic background in IT Management for Business to address various technical challenges. His role at Interpublic Group has allowed him to engage with a diverse user base in the APAC region, enhancing his understanding of regional business needs and system requirements.
Achievements
In his role at Interpublic Group, Daniel Chan has successfully implemented a chatbot aimed at enhancing customer service operations. This initiative reflects his commitment to improving user experience and operational efficiency within the organization. Additionally, he has contributed to the training and support of end-users, ensuring they can effectively utilize ERP applications.