El Hadi Kasmi
About El Hadi Kasmi
El Hadi Kasmi is a Junior Technical Support Engineer at Interpublic Group (IPG) in London, where he has provided technical support for Windows and MAC environments since 2016. He supports over 500 users across multiple offices, managing hardware and AV systems, and facilitating new user setups.
Work at Interpublic Group
El Hadi Kasmi has been employed at Interpublic Group (IPG) since 2016, serving as a Junior Technical Support Engineer. Over the course of eight years, he has provided technical support to approximately 500+ users across three main offices in the UK. His role involves addressing technical issues and ensuring efficient operation of IT systems within the organization.
Technical Support Responsibilities
In his capacity as a Junior Technical Support Engineer, El Hadi Kasmi is responsible for the setup, configuration, and troubleshooting of laptops and PCs. He demonstrates expertise in hardware management, which is essential for maintaining operational efficiency. Additionally, he supports meeting room systems, indicating his experience with audio-visual and conferencing technologies.
User Onboarding and Support
El Hadi Kasmi plays a key role in handling new user setups, contributing to the onboarding process for new employees. His efforts ensure that new hires have the necessary technical resources and support to begin their roles effectively. This aspect of his work is crucial for maintaining productivity within the organization.
Education and Expertise
El Hadi Kasmi studied at Lambeth College, where he completed a Level 3 Diploma in ICT Systems and Principles for IT Professionals from 2011 to 2013. This educational background has equipped him with foundational knowledge and skills relevant to his role in technical support, enhancing his ability to assist users effectively.