Mark Collins
About Mark Collins
Mark Collins serves as the Field Service Team Lead at Interpublic Group (IPG) in London, where he has effectively managed both on-site and remote teams since 2020. He possesses extensive experience in IT service management, supported by his ITIL certification and a history of roles in various organizations, including Trowers & Hamlins and Computacenter.
Work at Interpublic Group
Mark Collins has been serving as the Field Service Team Lead at Interpublic Group (IPG) since 2020. In this role, he manages both on-site and remote teams to ensure the delivery of exceptional customer service. His leadership focuses on developing strategies that adapt to the evolving needs of the organization. With a strong emphasis on customer satisfaction, Collins utilizes his extensive experience to oversee operations effectively.
Education and Expertise
Mark Collins studied at Parsloes Manor from 1981 to 1987. He furthered his education at Barking College of Technology, where he achieved a qualification in Information Technology. Additionally, he holds an ITIL certification, which highlights his expertise in IT service management. This educational background supports his professional capabilities in managing IT services and teams.
Background
Mark Collins has a diverse professional background in IT support and management. He began his career as a Clerical Assistant at British Telecommunications Public Limited Company from 1989 to 1997. He then transitioned to roles as an IT Support Analyst at Trowers & Hamlins and Eversheds, accumulating significant experience in IT support from 1997 to 2008. He also worked at Computacenter in various capacities, including Lead Engineer and Service Manager/Team Leader, from 2008 to 2016, before becoming a Team Leader at ITEC Exclusive Global Services until 2020.
Achievements
Mark Collins is recognized for his ability to analyze critical support requirements and develop innovative solutions aimed at improving productivity. His experience includes overseeing the big picture and creating strategies that address the changing needs of the organizations he has worked for. His expertise extends to creating and enforcing user, access, support, and administration practices, which are essential for effective IT service management.