Michael T. Reid
About Michael T. Reid
Michael T. Reid is a Technical Analyst with extensive experience in managing Symantec Endpoint Protection for major city offices. He has worked in various technical support roles across multiple organizations since 1997, demonstrating strong expertise in both macOS and Windows operating systems.
Work at Interpublic Group
Michael T. Reid has been employed at Interpublic Group (IPG) as a Technical Analyst since 2019. In this role, he manages the Symantec Endpoint Protection antivirus console for multiple major city offices, including New York City, Buffalo, and Philadelphia. He provides technical support for a large user base of approximately 1,000 users across several agencies, demonstrating his capability to handle complex technical environments.
Previous Employment Experience
Prior to his current position, Michael T. Reid worked at several organizations. He was a Con Edison/XM 10 Project/Imaging and Deployment technician at The Execu|Search Group for five months in 2017. He served as a Level 2/3 Desktop Support Technician at KellyMitchell Group, Inc. from 2014 to 2017. His earlier experience includes a 14-year tenure as a PC Support Technician at New York University and a role as an Information System Technician at Imperial Software Systems from 1997 to 1999.
Education and Expertise
Michael T. Reid studied at Virginia State University, where he earned a Bachelor of Arts in Criminal Justice/Law Enforcement Administration from 1993 to 1997. He later attended New York University, achieving an Advanced Certificate in Information Technology with a focus on Systems Management from 2004 to 2005. His technical expertise includes strong proficiency in both macOS and Windows 10 operating systems.
Professional Development
Michael T. Reid actively engages in professional development to enhance his technical skills. He participates in educational opportunities and regularly reads professional publications to stay updated on industry trends and advancements. This commitment to continuous learning supports his effectiveness in providing technical support and managing IT systems.