Shayne Stafford
About Shayne Stafford
Shayne Stafford is a Technical Analyst with 18 years of experience at IPG in New York, where he manages user accounts and provides technical support for over 400 users. He has a background in Computer Information Systems from multiple institutions, including the University of Maryland and Prince George’s County Community College.
Work at Interpublic Group
Shayne Stafford has been employed at Interpublic Group (IPG) as a Technical Analyst since 2006. In this role, he manages user accounts through Active Directory and oversees equipment inventory. He serves as a backup server administrator and leads the IT team. His responsibilities include providing technical support for over 400 users, which encompasses both in-house and remote assistance. Additionally, he utilizes Remedy for creating and resolving helpdesk tickets, ensuring that issues are escalated as necessary.
Education and Expertise
Shayne Stafford has pursued education in Computer Information Systems at multiple institutions. He studied at Prince George’s County Community College and later continued his studies at the University of Maryland University College. His educational background has equipped him with the skills necessary for his technical role, including software installation, updates, and patch management. He is proficient in creating system images using Ghost and Microsoft Deployment Toolkit (MDT).
Technical Skills and Responsibilities
Shayne Stafford possesses a range of technical skills that are essential for his role as a Technical Analyst. He is experienced in troubleshooting various systems, including Windows XP, Windows 7, Microsoft Office applications, Citrix, Mac OS, and VOIP systems. He is also responsible for maintaining quarterly and bi-annual SOX compliance for all sites, ensuring that the organization adheres to necessary regulations and standards.
Background
Shayne Stafford has been studying at Bishop McNamara High School since 1996, which marks the beginning of his educational journey. His long-term commitment to education has contributed to his professional development in the field of information technology. His career at IPG spans 18 years, reflecting his dedication and expertise in technical analysis and support.