Keith Santangelo
About Keith Santangelo
Keith Santangelo is a Manager of IT Support at Intersect Power, with a diverse background in IT roles across various companies. His experience includes positions at Certificial, Grubhub, Onward Technologies, and AHEAD, among others.
Current Role at Intersect Power
Keith Santangelo serves as the Manager of IT Support at Intersect Power, a position he has held since 2022. Based in Seattle, Washington, he oversees the IT support operations, ensuring efficient service delivery and support for the organization's technological needs.
Previous Experience at Certificial
Prior to his current role, Keith worked at Certificial as the Lead of User Support from 2021 to 2022. During his seven-month tenure in Chicago, Illinois, he was responsible for managing user support services, enhancing customer satisfaction, and addressing technical issues faced by users.
Career at Grubhub
Keith Santangelo was employed by Grubhub as a Desktop Engineer from 2016 to 2020. Over the course of four years in the Greater Chicago Area, he focused on maintaining and supporting desktop environments, contributing to the overall efficiency of IT operations within the company.
Background in IT Support Roles
Keith's career in IT support began at Palm Beach County School District, where he worked as a PC Support Technician from 2009 to 2011. He later held positions at Robertson, Anschutz & Schneid, P.L. as a Notary Public and Data Associate, and at Onward Technologies, Inc. as an MSP Service Desk Technician. These roles provided him with foundational skills in technical support and user assistance.
Management Experience at AHEAD
Before joining Intersect Power, Keith served as the Manager of Service Desk at AHEAD from 2020 to 2021. In this role, he managed service desk operations, focusing on improving service delivery and user experience in the IT support landscape.