Francisco Cruz Herrera, AI C, AI Ns, Acla
About Francisco Cruz Herrera, AI C, AI Ns, Acla
Francisco Cruz Herrera is a Senior Claims Representative at National Interstate Insurance Company, specializing in claims involving catastrophic injuries and fatalities. He has extensive experience in the insurance industry, having held various roles at companies such as GEICO and Auto-Owners Insurance, where he also provides mentorship to peers.
Current Role at National Interstate Insurance Company
Francisco Cruz Herrera serves as a Senior Claims Representative at National Interstate Insurance Company since 2023. In this role, he is responsible for managing claims, ensuring compliance with legal requirements, and providing support throughout the claims process. His expertise includes handling complex coverage issues and claims involving litigation.
Previous Experience at GEICO
Francisco Cruz Herrera has extensive experience at GEICO, where he held multiple positions from 2015 to 2021. He started as a Customer Service Representative and progressed to Telephone Claims Representative I and II, Continuing Unit Examiner, and Continuing Unit Claims Examiner. His roles involved claims handling, compliance with regulations, and customer service.
Leadership at Caliber Contact, LLC
In 2021, Francisco Cruz Herrera served as President of Caliber Contact, LLC for seven months. His leadership role involved overseeing operations and ensuring effective communication within the organization. This position contributed to his experience in managing teams and projects in the insurance sector.
Mentorship and Advocacy in Insurance
Francisco Cruz Herrera provides mentorship to less experienced peers in the insurance industry. He advocates for compassionate and individualized customer service, aiming to make clients feel informed and at ease during the claims process. His approach emphasizes the importance of client relationships in the insurance field.
Background in Automotive and Roofing Industries
Before entering the insurance industry, Francisco Cruz Herrera worked as an Automotive Technician at STINGRAY CHEVROLET, LLC from 2013 to 2015. He also held the position of Submittal Coordinator at Quality Roofing, Inc. in 2021. These roles contributed to his diverse skill set and understanding of various industries.