Ryan Davis
About Ryan Davis
Ryan Davis serves as the Systems Administration Manager at National Interstate Insurance Company, where he has worked since 2018. He has a strong background in IT support efficiency and incident management, with previous experience at HP and Goodrich Corporation.
Work at National Interstate Insurance Company
Ryan Davis has been employed at National Interstate Insurance Company since 2016. He initially served as Systems Administrator Supervisor for eight years before advancing to the role of Systems Administration Manager in 2018. In his current position, he has established a streamlined customer escalation process through the Service Desk. He has also implemented ITIL-based incident prioritization automation to enhance IT support efficiency and introduced Change Management/CAB for risk mitigation within the organization.
Education and Expertise
Ryan Davis studied at John Carroll University, where he earned a Bachelor of Science in Business Administration (BSBA) from 1995 to 1999. His educational background in business management complements his extensive experience in systems administration and IT management. He has a strong focus on delivering technical solutions that emphasize continuous improvement and cost reduction.
Previous Work Experience
Before joining National Interstate Insurance Company, Ryan Davis worked at HP as a Senior Systems Administrator from 2012 to 2013. Prior to that, he spent nine years at Goodrich Corporation as a Network Administrator from 2003 to 2012. During his tenure at these organizations, he implemented various strategies, including Problem Management to reduce incidents and developed a major incident on-call process to enhance customer satisfaction.
Achievements in IT Management
Throughout his career, Ryan Davis has focused on enhancing IT support efficiency and customer satisfaction. He has established a streamlined customer escalation process and implemented ITIL-based incident prioritization automation. His introduction of Change Management/CAB has contributed to risk mitigation within his organization. Additionally, he has developed strategies aimed at reducing downtime and improving overall service delivery.