Nelson Castro
About Nelson Castro
Nelson Castro serves as the Senior Lead Engineer and QA Lead for Contact Center Technologies at Wells Fargo, a position he has held since 2015. He previously worked at Bank of America and has a background in telecommunications and network engineering.
Current Role at Intertec International
Nelson Castro serves as a Senior Lead Engineer and QA Lead in Contact Center Technologies at Wells Fargo through his position at Intertec International. He has held this role since 2015, contributing to the development and quality assurance of contact center solutions. His responsibilities include overseeing engineering projects and ensuring the reliability and efficiency of communication technologies.
Previous Experience at Bank of America
Before joining Intertec International, Nelson Castro worked at Bank of America as a Senior Telecommunications Analyst in Contact Center Technologies from 2012 to 2014. During his tenure, he focused on enhancing telecommunications systems and improving operational efficiency within the contact center environment.
Educational Background
Nelson Castro began his higher education at Universidad Técnica Nacional, where he studied from 2006 to 2008. He later continued his studies at Universidad Latina de Costa Rica, achieving his bachelor's degree in 2014. His educational background has provided him with a solid foundation in engineering principles relevant to his career.
Career Progression in Telecommunications
Nelson Castro has a diverse background in telecommunications, having worked in various roles before his current position. He was a Network Engineer at Concentrix, where he was involved with Cisco TAC from 2011 to 2012. Additionally, he served as a Senior Executive Support Engineer at Tata Consultancy Services for Bank of America in 2015, where he focused on providing technical support and solutions.