Isaac Niles
About Isaac Niles
Isaac Niles is an IT Systems Engineer at InterWorks, Inc, where he has worked since 2017. He has a diverse background in technical support, training, and sales, complemented by a Bachelor of Science in Secondary Education from Oklahoma State University.
Work at InterWorks
Isaac Niles has been employed at InterWorks, Inc. as an IT Systems Engineer since 2017. His role involves managing and optimizing IT systems, ensuring smooth operations within the organization. Based in the Oklahoma City, Oklahoma area, he has contributed to various projects that enhance the company's IT infrastructure. His experience at InterWorks spans over seven years, during which he has developed a strong understanding of the company's technical needs and operational goals.
Previous Experience at Dell
Before joining InterWorks, Isaac Niles worked at Dell in various capacities. He served as a Technical Support Analyst for five months in 2014, where he provided technical assistance and support to customers. Prior to that, he was a Customer Technical Training Senior Analyst from 2013 to 2014 for eleven months, focusing on training customers on Dell products and services. His roles at Dell helped him build a foundation in technical support and customer service.
Education and Expertise
Isaac Niles earned a Bachelor of Science (B.S.) degree in Secondary Education and Teaching from Oklahoma State University, where he studied from 2005 to 2010. His educational background has equipped him with skills in adult learning and training, which he applies in his current role. Additionally, he possesses expertise in technical writing and project management, contributing to effective communication and project execution within his teams.
Background in Sales and Marketing
Isaac Niles has a strong background in sales and marketing, which complements his technical expertise. This experience enhances his ability to communicate effectively with both technical and non-technical stakeholders. His previous positions, including his time at Subway as a Sandwich Artist and at LifeChurch as School Age Childcare from 2010 to 2013, have contributed to his understanding of customer service and team dynamics.