Grace Thandi Mngomezulu
About Grace Thandi Mngomezulu
Grace Thandi Mngomezulu is a Service Desk Engineer currently employed at Investec in Sandton since 2016. She has extensive experience in IT support, having previously worked at Telesure Group Services, Pinnacle Africa, PSiRA, and Webber Wentzel.
Current Role at Investec
Grace Thandi Mngomezulu has been employed at Investec as a Service Desk Engineer since 2016. In this role, she is responsible for providing technical support and ensuring the smooth operation of IT services within the organization. Her position is based in Sandton, where she has contributed to the efficiency of the service desk operations for over eight years.
Previous Experience in IT Support
Before joining Investec, Grace Mngomezulu held several positions in IT support. She worked at Telesure Group Services as a Service Desk Administrator from 2011 to 2014, where she managed user queries and provided technical assistance. Additionally, she served as Helpdesk Support at Pinnacle Africa from 2008 to 2011 and as an IT Service Desk Administrator at PSiRA for eight months in 2016.
Education at University of South Africa
Grace Mngomezulu studied at the University of South Africa/Universiteit van Suid-Afrika from 2005 to 2007. Her education provided her with foundational knowledge and skills relevant to her career in IT support and service management.
Career Progression and Roles
Grace has demonstrated a steady career progression in the IT support sector. After her time at Telesure Group Services, she worked as a Support Administrator at Webber Wentzel from 2014 to 2015. Her diverse experience across various organizations has equipped her with a broad skill set in service desk operations and technical support.