Jack Longley
About Jack Longley
Jack Longley is a Trade Floor Support Engineer at Investec in London, United Kingdom, where he has worked since 2018. He has extensive experience in managing Citrix environments and supporting various financial trading platforms.
Work at Investec
Jack Longley has been employed at Investec since 2018, serving as a Trade Floor Support Engineer. In this role, he is responsible for ensuring the smooth operation of trading systems and providing technical support to traders. His position is based in London, United Kingdom, where he contributes to the efficiency of the trade floor operations. Longley has been integral in managing and troubleshooting various trading technologies, which are essential for the financial services sector.
Previous Experience at Tullett Prebon
Prior to his tenure at Investec, Jack Longley worked at Tullett Prebon as a Trade Support Analyst from 2010 to 2018. During his eight years in this role, he developed a strong foundation in trade support and technical assistance within financial trading environments. His experience at Tullett Prebon equipped him with the skills necessary to excel in high-pressure situations, ensuring that trading operations ran smoothly.
Education Background
Jack Longley attended Mayflower High School from 2005 to 2010, completing a five-year program. This educational background provided him with a foundational knowledge that he built upon in his professional career in the financial services industry.
Technical Skills and Expertise
Jack Longley possesses advanced skills in managing and troubleshooting Citrix environments, which enhance remote access capabilities for financial services. He has expertise in supporting IP Trade Dealer Board systems, vital for trading operations. Longley is experienced in providing technical support for various platforms, including Bloomberg, Eurex, TT, Reuters, and ICE, which are essential tools in the financial industry. He also utilizes Service Now for efficient incident management and service request handling.
Customer Service and Operational Support
In his role as a Trade Floor Support Engineer, Jack Longley demonstrates strong customer service skills. He ensures seamless operations on the trade floor, addressing issues promptly and effectively. His ability to provide technical support in a high-pressure trading environment contributes to the overall efficiency and reliability of trading activities.