Jakub Karczewski
About Jakub Karczewski
Jakub Karczewski is a Senior IT Support Analyst at Investec Wealth & Investment UK, where he has worked since 2016. He has extensive experience in technical support, having previously held positions at Hiscox, Aviva Investors, and ARRK Research & Development Limited.
Work at Investec
Jakub Karczewski has been employed at Investec Wealth & Investment UK as a Senior IT Support Analyst since 2016. In this role, he provides technical support and maintenance for over 1,100 users both on-site and in remote locations globally. He oversees the day-to-day and long-term operations of the computer center, ensuring the smooth functioning of ICT systems. Additionally, he supervises video conference systems, including Cisco Telepresence and Tandberg, and works with various corporate applications to address technological advancements.
Previous Experience in IT Support
Prior to his current position, Jakub Karczewski worked at Hiscox as a Senior Service Desk Analyst for 10 months in 2015 to 2016. He also served as a Desktop Support Analyst at Aviva Investors from 2009 to 2015, accumulating six years of experience. Earlier, he worked as an IT System Administrator at ARRK Research & Development Limited for one year from 2008 to 2009. His diverse experience in IT support roles has equipped him with the skills necessary to manage escalated issues and ensure high customer satisfaction.
Education and Expertise
Jakub Karczewski holds a BA (Hons) in Management from The 'Edukacja' School of Management, where he studied from 1999 to 2002. He also achieved a BTEC National Diploma in IT System Support from ZSEE, studying from 1993 to 1998. His educational background provides a strong foundation for his technical expertise in IT support and management.
Coaching and Team Leadership
In his current role, Jakub Karczewski coaches team members on escalated issues, focusing on achieving high customer satisfaction and meeting contractual SLAs. His leadership in training and mentoring contributes to the overall effectiveness of the IT support team, ensuring that they are equipped to handle complex technical challenges.
Technical Skills and Responsibilities
Jakub Karczewski creates proactive procedures for problem prevention and resolution across the entire IT infrastructure. He liaises with engineering teams, problem management teams, vendors, and customer technical contacts to resolve escalated faults and determine root causes. His responsibilities include managing video conferencing systems and ensuring that all technological needs are met efficiently.