Jeanette Verster
About Jeanette Verster
Jeanette Verster serves as the Head of Social Media Online Engagement and Client Support Leader at Investec, where she has worked since 2019. With a background in user experience design and business analysis, she has developed expertise in social media operations and digital trends in the financial services sector.
Current Role at Investec
Jeanette Verster currently serves as the Head of Social Media Online Engagement and Client Support Leader at Investec. She has held this position since 2019 and is based in Sandton. In her role, she is responsible for overseeing social media operations and client support initiatives. Jeanette has developed and trained a global team focused on social media operations, community management, and analytics. She plays a crucial role in managing organic publishing and social channels for the Investec brand, collaborating closely with marketing teams to provide support, analytics, and insights.
Previous Experience at Investec
Jeanette Verster has extensive experience at Investec, having worked in various roles since 2009. She served as the Investec Securities Online Manager for 11 months, followed by a six-year tenure as Social Media Manager from 2010 to 2016. She also worked as a User Experience Designer for one year from 2010 to 2011. Additionally, she held the position of Business Analyst Tech Specialist and Programme Manager from 2005 to 2009. During her time at Investec, she played a key role in building the online share-trading client support team in 2020.
Career Background at HSBC and Woolworths
Before her tenure at Investec, Jeanette Verster worked at HSBC as a Senior Business Analyst from 2000 to 2005. Her earlier experience includes a role as Customer Service and Admin Manager at Woolworths from 1994 to 1996. These positions contributed to her expertise in client support and business analysis, which she later applied in her roles within the financial services sector.
Education and Qualifications
Jeanette Verster studied at the University of the Witwatersrand, where she earned a Bachelor of Commerce degree in Business Information Systems from 1990 to 1993. Prior to that, she completed her Matric at Roosevelt High School from 1985 to 1989. Her educational background has provided her with a solid foundation in business and information systems, which supports her professional roles in social media and client engagement.
Expertise in Social Enterprise and Digital Trends
Jeanette Verster possesses expertise in social enterprise and digital trends within the financial services sector. Her experience includes managing social media operations and understanding IT systems and processes, specifically in Private Client Retail Stockbroking. This knowledge allows her to effectively navigate the evolving landscape of digital engagement and client support in the financial industry.