Jemma Chater Smith
About Jemma Chater Smith
Jemma Chater Smith serves as the Head of Planning and Performance Management at Investec, where she has worked since 2021. With over 16 years of experience in strategic planning and marketing, she has held various roles in notable companies including Harrods and Bauer Publishing.
Current Role at Investec
Jemma Chater Smith serves as the Head of Planning and Performance Management at Investec, a position she has held since 2021. In this role, she is responsible for overseeing strategic planning and performance management initiatives within the organization. Her leadership contributes to the alignment of business objectives with operational performance, ensuring that Investec maintains its competitive edge in the financial services sector.
Previous Experience at Investec
Prior to her current role, Jemma Chater Smith held multiple positions at Investec from 2012 to 2021. She worked as Client Engagement, Loyalty and Benefits Manager in the Private Bank for seven years, focusing on enhancing client relationships and loyalty programs. Following this, she served in the Planning and Delivery department of the Private Bank for two years, where she contributed to strategic planning and execution.
Career Background in Marketing
Jemma Chater Smith has a diverse background in marketing, beginning her career as a Marketing Assistant at Rhinegold Publishing Ltd from 2005 to 2007. She then worked as a Marketing Executive at Emap for a brief period in 2007 before moving on to Harrods. At Harrods, she held two roles: Direct Marketing Manager from 2008 to 2010 and Loyalty Marketing Manager from 2010 to 2012. These positions allowed her to develop skills in customer relationship management and loyalty marketing.
Education and Qualifications
Jemma Chater Smith studied at the University of Manchester Institute of Science and Technology (UMIST), where she earned a BSc (Honours) in Marketing Management from 2002 to 2005. She achieved a 2:2 classification during her studies. Her educational background laid the foundation for her extensive career in strategic planning and marketing.
Professional Skills and Expertise
With over 16 years of experience, Jemma Chater Smith possesses strong leadership, performance management, and project management skills. She has a proven track record in developing and driving marketing, product, and customer relationship management strategies. Her expertise enables her to effectively lead teams and implement initiatives that enhance organizational performance.