Jon Mallett
About Jon Mallett
Jon Mallett is an IT Service Manager at Investec in London, England, where he has worked since 2020. He has held various roles within Investec and previously worked at AXA PPP healthcare, accumulating extensive experience in IT service management and digital product ownership.
Work at Investec
Jon Mallett has held multiple roles at Investec since joining the company. He currently serves as the IT Service Manager, a position he has held since 2020 in London, England. Prior to this role, he worked as a Digital Product Owner from 2017 to 2018 and as Operations (Digital UK) from 2019 to 2020. Additionally, he was the Team Lead for Digital Banking UK from 2018 to 2019. In his current role, he manages and tests Disaster Recovery capabilities across the UK IT estate and conducts quality assurance while creating management reporting for key stakeholders in the Investec Bank Technology department.
Education and Expertise
Jon Mallett studied at Hugh Christie Technology College from 1997 to 2004. He is certified in ITIL 4, which emphasizes improving client experiences through collaboration with IT application teams. His educational background and certification support his expertise in IT service management and digital product development.
Background
Before joining Investec, Jon Mallett worked at AXA PPP Healthcare for seven years, from 2009 to 2016, where he held various positions including Senior eBusiness Executive and Project Development Controller. He began his career at AXA PPP Healthcare as a Personal Advisor from 2004 to 2009. His experience in the healthcare sector provided a foundation for his subsequent roles in the financial services industry.
Achievements
Throughout his career, Jon Mallett has contributed to various initiatives aimed at enhancing IT service delivery and client experiences. His work at Investec includes managing Disaster Recovery capabilities and conducting quality assurance for the Technology department. His roles have consistently involved collaboration with IT application teams to improve service outcomes.