Kamogelo Matshele
About Kamogelo Matshele
Kamogelo Matshele is an End User Support professional at Investec in London, where he has worked since 2014. He has prior experience as a Public Sector Consultant at Standard Bank Group and holds a degree in Computer Engineering from Pinnacle Business College.
Work at Investec
Kamogelo Matshele has been employed at Investec since 2014, serving in the role of End User Support. Over the course of ten years in this position, Matshele has developed a strong foundation in providing technical assistance to end-users. The role involves addressing various technical issues and ensuring that users have the necessary access to systems and applications. Matshele's experience at Investec has contributed to a comprehensive understanding of user support dynamics within a financial institution.
Previous Experience at Standard Bank Group
Prior to joining Investec, Kamogelo Matshele worked at Standard Bank Group as a Public Sector Consultant from 2012 to 2013. This role lasted for 11 months and was based in Johannesburg, Gauteng, South Africa. During this time, Matshele gained insights into the public sector's operational needs and challenges. Additionally, Matshele participated in a learnership program at Standard Bank, which focused on financial transaction processing and data recording, further enhancing technical and analytical skills.
Education and Expertise
Kamogelo Matshele studied at Pinnacle Business College, where they pursued a degree in Computer Engineering from 2010 to 2012. This educational background provided a solid foundation in technical principles and practices. Matshele possesses skills in troubleshooting and resolving end-user technical issues effectively at the first point of contact. This expertise is crucial in providing timely support and maintaining operational efficiency in user interactions.
Technical Skills and Responsibilities
In the role of End User Support, Kamogelo Matshele is responsible for handling system access requests and managing user permissions. This includes ensuring that users have the appropriate access levels to perform their tasks effectively. Matshele's experience in troubleshooting technical issues allows for quick resolution of problems, enhancing user satisfaction and productivity. The combination of these skills supports a seamless user experience within the organization.