Lee Anne Van Kerckhoven
About Lee Anne Van Kerckhoven
Lee Anne Van Kerckhoven is a Client Experience Coach at Investec, where she has worked since 2014. She has held various roles in banking and recruitment across London and Johannesburg, including positions in complaints management and quality assurance.
Current Role as Client Experience Coach
Lee Anne Van Kerckhoven has been serving as a Client Experience Coach at Investec since 2014. In this role, she focuses on enhancing client interactions and ensuring a high standard of service delivery. Her responsibilities include coaching team members to improve client engagement and satisfaction. With nearly a decade in this position, she has developed a deep understanding of client needs within the banking sector.
Previous Experience at Investec
Prior to her current role, Lee Anne Van Kerckhoven held several positions at Investec. She worked as a Team and Project Lead for eight months in 2014, overseeing various initiatives in London. From 2011 to 2013, she served as a Complaints Specialist in UK Banking, addressing client issues and ensuring resolution. Additionally, she worked in Quality Assurance and Coaching for UK Banking from 2013 to 2014, and as a Client Manager from 2010 to 2011, contributing to client relationship management.
Experience at Esmart Group
Before her tenure at Investec, Lee Anne Van Kerckhoven worked as a Recruitment Consultant at Esmart Group from 2008 to 2010 in Johannesburg, Gauteng, South Africa. In this role, she was responsible for sourcing and placing candidates, enhancing the recruitment process, and building relationships with clients and candidates alike.
Education at University of the Witwatersrand
Lee Anne Van Kerckhoven studied at the University of the Witwatersrand. This educational background provided her with foundational knowledge and skills that have contributed to her professional development in the banking and recruitment sectors.