Mehajahbien Mohamed
About Mehajahbien Mohamed
Mehajahbien Mohamed is a Transaction Manager at Investec, with a background in analytics and financial accounting. He has over a decade of experience in various roles, including positions at Accenture and Edcon Financial Services, and possesses strong skills in call center technologies and business intelligence reporting.
Work at Investec
Mehajahbien Mohamed currently holds the position of Transaction Manager at Investec, where he has been employed since 2020. In this role, he is responsible for overseeing transaction processes and ensuring efficient operations within the organization. His experience in managing call center technologies and analytics supports the delivery of enhanced client value through data-driven insights.
Previous Experience at Accenture
Prior to his role at Investec, Mehajahbien Mohamed worked at Accenture for a total of 12 years, from 2008 to 2020. He began as a General Accounting Operations Analyst and later transitioned to the role of Analytics Advisory Analyst. During his tenure, he gained extensive experience in analytics, financial operations, and client engagement in the Johannesburg Area, South Africa.
Education and Qualifications
Mehajahbien Mohamed completed his secondary education at Al Aqsa Secondary School, achieving Matric. He furthered his education at the University of South Africa, where he studied financial accounting. He also attended Torque IT College, where he achieved a qualification in Querying with Transact SQL in 2017. His educational background supports his analytical and financial expertise.
Skills in Analytics and Technology
Mehajahbien Mohamed possesses strong skills in analytics and technology, particularly in managing call center operations. He has experience with inbound call routing and IVR tree setup, as well as outbound technologies, including campaign setup and dialer campaign management. His proficiency in SQL enables effective data extraction and reporting, while his skills in Power BI facilitate business intelligence reporting.
Workforce Management Expertise
In addition to his analytical skills, Mehajahbien Mohamed has significant experience in workforce management. He is adept at call volume forecasting, workload capacity management, and scheduling adherence. His expertise in these areas contributes to optimizing operational efficiency and enhancing service delivery within organizations.