Michael Bird
About Michael Bird
Michael Bird is a Collections Officer at Investec in Reading, United Kingdom, where he has worked since 2018. He specializes in resolving arrears issues and performing Anti Money Laundering checks, while also identifying customer vulnerability and financial hardship.
Work at Investec
Michael Bird has been employed at Investec since 2013, holding two distinct roles. He currently serves as a Collections Officer, a position he has held since 2018, where he is based in Reading, United Kingdom. In this role, he communicates with customers via phone and email to address arrears issues. Prior to this, he worked as a Payouts Officer for five years, contributing to the company's operations in a different capacity.
Education and Expertise
Michael Bird studied at Oxford Brookes University from 2010 to 2013, where he earned a Bachelor of Science (BSc) degree in Psychology. His educational background supports his current role, where he applies his knowledge to identify customer vulnerability and financial hardship. Additionally, he has expertise in performing Anti Money Laundering checks, which is a critical aspect of his responsibilities at Investec.
Background
Michael Bird has a professional background that spans over a decade in the financial services sector. His tenure at Investec began in 2013, and he has developed a comprehensive skill set that includes customer communication, financial assessment, and compliance with regulatory requirements. His experience in both collections and payouts has equipped him with a broad understanding of the financial landscape.
Achievements
In his role as Collections Officer, Michael Bird has effectively managed customer interactions to resolve arrears issues. His ability to identify customer vulnerability and financial hardship demonstrates his commitment to supporting clients in challenging situations. His expertise in Anti Money Laundering checks further highlights his contribution to maintaining compliance and integrity within the organization.