Monica Fizelle
About Monica Fizelle
Monica Fizelle serves as the Head of Trade Support at Investec, bringing over two decades of experience in financial services. Her career includes significant roles at Goldman Sachs, eClerx, and Barclays Capital, where she developed expertise in client engagement and fixed income products.
Current Role at Investec
Monica Fizelle serves as the Head of Trade Support at Investec, a position she has held since 2017. In this role, she oversees trade support operations, ensuring efficient processes and effective communication within the financial services sector. Her responsibilities include managing trade-related issues and facilitating seamless interactions between clients and internal teams.
Previous Experience in Financial Services
Before joining Investec, Monica held several significant positions in the financial services industry. She worked at eClerx as Senior Manager for Client Engagement in Financial Services from 2013 to 2016 in London. Prior to that, she was a Vice President Team Manager at Goldman Sachs from 2004 to 2013 in the Greater Salt Lake City Area, where she managed client control and fixed income teams. Her earlier roles include working as a Consultant at SBC Warburg and as a Fixed Income Sales Assistant at Barclays Capital.
Education and Qualifications
Monica Fizelle studied at Maynooth University, where she earned a Bachelor of Arts degree with a focus on Economics, Mathematics, and Sociology. She also obtained a Higher Diploma in Education from the same institution. Her educational background provides her with a strong analytical foundation applicable to her work in financial services.
Expertise in Financial Operations
Monica possesses extensive expertise in the financial services industry, particularly in operations related to fixed income products. She has a strong understanding of technology's role in financial services, which enhances her ability to analyze complex operational issues. Her skills include effective client communication, issue resolution, and the development of solutions to mitigate risk and improve controls.
Client Engagement and Relationship Management
Monica has a proven track record in client engagement and relationship management. Her experience includes extensive client interface, where she resolves issues and presents critical business data. She focuses on building profitable long-term relationships, leveraging her communication skills to enhance client satisfaction and operational efficiency.