Neil Withers
About Neil Withers
Neil Withers is a Product Owner specializing in API and Programmable Banking at Investec, where he has worked since 2021. He has extensive experience in customer care and operations, having held various roles at Investec and Showmax over the years.
Current Role at Investec
Neil Withers serves as the Product Owner for API and Programmable Banking at Investec, a position he has held since 2021. In this role, he focuses on developing and managing digital banking solutions that enhance customer engagement and streamline banking processes. His work involves overseeing the integration of APIs to facilitate innovative banking experiences for clients.
Previous Experience at Showmax
Before joining Investec, Neil Withers worked at Showmax, where he held two significant roles. He was the Customer Care Team Leader for nine months in 2015, followed by a position as Customer Care Operations Manager from 2016 to 2018. During his tenure, he contributed to improving customer service operations and enhancing the overall customer experience.
Career at Investec
Neil Withers has a long history with Investec, having worked in various roles since 2009. His positions included After Hours Service Consultant, Re-ID Consultant, Written Communication Specialist, Outbound Client Service Consultant, Community Manager, and Channel Owner for Multimedia Channels. His diverse experience within the organization has equipped him with a comprehensive understanding of customer care and service delivery.
Education and Academic Background
Neil Withers studied at Vega School of Brand Leadership, where he achieved a Master's degree in Brand Leadership, expected to be completed in 2024. He also holds an Honours degree in Brand Leadership from the same institution. Earlier in his education, he earned a Bachelor of Commerce (BCom) in Marketing and Communication from the University of Pretoria. His academic background supports his professional focus on customer care and brand alignment.
Approach to Customer Care
Neil Withers emphasizes a dynamic approach to electronic customer care across multiple channels. He advocates for innovation and experimentation in customer service practices. His passion lies in improving processes and systems to enhance the customer experience, aligning service activities with brand promises, and leveraging small positive assumptions to drive significant impacts.