Nivesh Poonan
About Nivesh Poonan
Nivesh Poonan is a Client Servicing and Operations Manager at Investec in London, with over two decades of experience in the call center and customer service sectors across various companies in South Africa and the UK.
Current Role at Investec
Nivesh Poonan serves as the Client Servicing and Operations Manager at Investec, a position he has held since 2013. His role involves overseeing client interactions and ensuring operational efficiency within the organization. Based in London, he has contributed to the company's commitment to delivering high-quality client service and operational excellence.
Previous Experience in Call Centre Management
Prior to his current position, Nivesh Poonan accumulated extensive experience in call centre management. He worked at Standard Bank Group as a Call Centre Team Leader from 2000 to 2005, and later as a Call Centre Manager from 2008 to 2011. He also held the position of Call Centre Manager at Merchants for one year in 2011. His experience spans various roles that emphasize leadership and operational management in customer service environments.
Career Progression
Nivesh Poonan's career began as a Customer Care Consultant at Absa from 1999 to 2000. He then transitioned to Callforce as a Project Resource Planner from 2005 to 2006. Following this, he worked at Nedbank as a Call Centre Team Leader for 10 months in 2006-2007. His career reflects a steady progression through various roles in customer service and operations management.
Educational Background
Nivesh Poonan completed his secondary education at Southview High School. The details of any further education or professional development are not specified.