Philip Steel
About Philip Steel
Philip Steel serves as the Strategic Development Manager at Investec, where he has worked since 2009. He has extensive experience in financial services, specializing in disaster recovery, business process reorganization, and call center operations.
Work at Investec
Philip Steel has served as the Strategic Development Manager at Investec since 2009. In this role, he focuses on strategic initiatives that enhance operational efficiency and business continuity within the financial services sector. His responsibilities include overseeing projects that aim to reorganize business processes and eliminate unnecessary costs, contributing to the overall effectiveness of the organization.
Previous Experience in Financial Services
Before joining Investec, Philip Steel worked as a Business Consultant at Kensington Mortgages for a brief period in 2009. Prior to that, he spent 28 years at Citi Group, where he held the position of Expense Control / Relationship Manager from 1980 to 2008. His extensive experience in these roles has equipped him with a deep understanding of financial operations and relationship management.
Expertise in Disaster Recovery and Business Continuity
Philip Steel possesses expertise in disaster recovery, focusing on ensuring business continuity in financial services. His knowledge in this area is critical for developing strategies that protect organizations from operational disruptions, thereby maintaining service delivery and customer trust during challenging times.
Specialization in Call Centre Operations
Philip Steel specializes in call centre operations, where he works to enhance efficiency and improve customer service. His approach involves analyzing current processes and implementing changes that lead to better performance and customer satisfaction, aligning with his broader goals of expense control and relationship management.
Focus on Strategic Projects
Philip Steel has a keen interest in strategic projects that emphasize expense control and relationship management. His work often involves identifying areas for improvement within organizations and developing initiatives that drive cost efficiency while fostering strong relationships with clients and stakeholders.