Sanjivan Singh
About Sanjivan Singh
Sanjivan Singh is a Fraud Investigator at Investec in London, with a career spanning over a decade in the banking industry. He has a strong background in risk management and customer service, complemented by a Bachelor's degree in Social Sciences from the University of Kwazulu-Natal.
Work at Investec
Sanjivan Singh has been employed at Investec since 2016, currently holding the position of Fraud Investigator. In this role, he focuses on ensuring compliance with departmental standards and processes to enhance customer satisfaction and manage work volumes. Prior to his current position, he worked as a Fraud Specialist from 2015 to 2016, and as part of the Shared Services team in Private Banking from 2013 to 2015. His tenure at Investec spans over eight years, all based in London, United Kingdom.
Education and Expertise
Sanjivan Singh earned a Bachelor's degree from the University of Kwazulu-Natal, where he studied Social Sciences, Legal Studies, and Community Development from 2005 to 2012. His educational background provides a strong foundation for his career in the banking sector, particularly in risk management and customer service. He also emphasizes continuous improvement in his job knowledge through active listening and seeking clarity.
Background in Customer Service
Sanjivan Singh has a diverse background in customer service, having worked at several organizations prior to his current role. He served at Swatch Group in Bern, Switzerland, as a Customer Service representative from 2008 to 2009. Additionally, he worked at Musica in South Africa from 2010 to 2012, further developing his customer interaction skills. His experience in these roles has contributed to his effective communication abilities, which he utilizes to optimize interactions with customers and external vendors.
Previous Experience as Tutor
Before entering the banking industry, Sanjivan Singh worked as a Tutor at the University of Kwazulu-Natal for nine months in 2012. This role allowed him to develop his communication and instructional skills, which have been beneficial in his subsequent positions within the financial sector.