Sibusiso Muthiya
About Sibusiso Muthiya
Sibusiso Muthiya is a Senior Information Technology Business Analyst with extensive experience in managing trade partner fraud and risk levels. He has worked at Vodacom and Investec, focusing on trade partner escalations, service levels, and compliance.
Current Role at Investec
Sibusiso Muthiya serves as a Senior Information Technology Business Analyst at Investec since 2018. In this role, he is responsible for managing and maintaining targeted trade partner fraud and risk levels. He oversees trade partner reporting requirements and develops new reporting processes to enhance operational efficiency. His position requires a thorough understanding of compliance and risk management within the financial services sector.
Previous Experience at Vodacom
Prior to his current role at Investec, Sibusiso Muthiya worked at Vodacom for a total of seven years in various capacities. He started as a Trade Partner Specialist in Vodacom Direct from 2012 to 2013, where he managed trade partner service levels and performance. He then transitioned to a Specialist: mi Analyst position from 2013 to 2015, focusing on data analysis. Since 2015, he has held the position of Specialist Business Analyst Credit and Risk, where he handles trade partner escalations and coordinates with internal parties.
Experience at British Gas
Sibusiso Muthiya worked at British Gas as a Quality Improvement Specialist from 2008 to 2012. In this role, he focused on enhancing service quality and operational processes. His experience at British Gas contributed to his expertise in quality management and process improvement, skills that he has carried into his subsequent roles.
Education and Training
Sibusiso Muthiya studied at the Faculty Training Institute in 2016, where he focused on Business. Although the duration of his studies was brief, this educational background provided him with foundational knowledge applicable to his roles in business analysis and risk management.