Simion Mndebele
About Simion Mndebele
Simion Mndebele is an End User Support Manager at Investec, where he has worked since 2018. He has extensive experience in IT service management, having held various roles at Investec and other companies over the years.
Work at Investec
Simion Mndebele has held multiple positions at Investec since joining the company. He currently serves as the End User Support Manager, a role he has occupied since 2018. Prior to this, he worked as the IT Operations Team Lead from 2016 to 2018, and as a Systems Engineer specializing in Microsoft and Virtualization from 2014 to 2016. His earlier role at Investec was as a CIT Service Desk Supervisor from 2011 to 2013, and he also served as the Specialist Bank IT Service Desk Team Leader for 11 months in 2013.
Education and Expertise
Simion Mndebele completed his secondary education at Lenasia South Secondary from 1999 to 2003. He furthered his studies at College Campus, where he achieved a qualification in IT Networking from 2004 to 2005. He also attended Varsity College, earning a certification in Information Technology Project Management in 2008. His educational background supports his expertise in IT service management and project delivery.
Background in IT Support
Before his tenure at Investec, Simion Mndebele worked at Global Trader as the IT Service Desk/Support Team Leader from 2007 to 2011. He also gained experience at Unisys as a 2nd Line IT Service Desk Agent from 2006 to 2007. His roles have consistently involved managing user technology services, incident management, and ensuring efficient IT operations.
Project Management and Implementation
Simion Mndebele has participated in planning and resource prioritization for small and medium-sized delivery projects. He has implemented automated deployment of new and updated software through SCCM, which minimized business disruption. His work enforces IT procedures and policies while ensuring that business requirements are met for efficient operations.
Management of End-User Computing Environments
In his current role as End User Support Manager, Simion Mndebele manages the provision of end-user computing environments. This includes overseeing device provision and user access to services. He also manages user technology services, including incident, service request, and problem management, ensuring that users receive timely support.