Simon Pang
About Simon Pang
Simon Pang is a Service Desk Engineer at Investec, where he has worked since 2013, providing Active Directory support and IT desktop assistance. He holds a Bachelor of Arts degree in Business and Personal/Financial Services Marketing Operations from Metropolitan University.
Work at Investec
Simon Pang has been employed at Investec since 2005, holding multiple roles over the years. He currently serves as a Senior Desktop Engineer and has also worked as a Service Desk Engineer and IT Desktop Support. His tenure at Investec spans 19 years, during which he has contributed to various IT support initiatives across the organization. His responsibilities include providing Active Directory support and ensuring the functionality of IT services in an agile work environment that spans multiple countries, including the UK, South Africa, the US, Australia, Hong Kong, and India.
Education and Expertise
Simon Pang studied at Metropolitan University from 1990 to 1992, where he earned a Bachelor of Arts (B.A.) in Business and Personal/Financial Services Marketing Operations. His educational background provides a foundation for his expertise in IT support and service management. He has extensive experience in supporting Windows 10 1803 and Citrix VDI environments, as well as Office 2013/2016 applications. His technical skills are complemented by his practical experience in managing corporate mobile device migrations and configurations.
Achievements
During his time at Investec, Simon Pang successfully completed a project to migrate residual Blackberry users to Office 365 on corporate Apple iPhones. This project ensured that devices were configured to meet corporate standards. Additionally, he managed the migration of the entire UK mobile estate, consisting of approximately 1800 users, to Intune MAM using the Outlook mobile app in under two months. These initiatives reflect his capability in managing large-scale IT projects and enhancing mobile device management.
Background
Simon Pang has developed a robust career in IT support, with a focus on desktop engineering and service desk operations. His experience spans nearly two decades at Investec, where he has adapted to the evolving demands of technology and user support. His role requires collaboration across international teams, reflecting his ability to work in diverse environments and manage complex IT challenges effectively.