Stuart Freemantle
About Stuart Freemantle
Stuart Freemantle serves as the Head of Complaints & TCF and Operational Change Manager at Investec Asset Finance, a position he has held since 2019. He previously worked as a Contract Performance Manager at Investec for 14 years.
Work at Investec
Stuart Freemantle has been employed at Investec since 2007, holding various positions over the years. Currently, he serves as the Head of Complaints & TCF and Operational Change Manager at Investec Asset Finance, a role he has occupied since 2019. His responsibilities include overseeing complaint management and ensuring compliance with Treating Customers Fairly (TCF) principles. Prior to this position, he worked as a Contract Performance Manager at Investec, where he contributed to performance management and operational efficiency for 14 years.
Education and Expertise
Stuart Freemantle studied at Teesside University, where he gained foundational knowledge and skills relevant to his career in finance and operational management. His educational background supports his expertise in managing complaints and operational changes within the financial services sector.
Background
Stuart Freemantle has a long-standing career at Investec, spanning over 14 years. His tenure began in 2007, and he has developed a deep understanding of the company's operations and customer service standards. He is based in Reading, United Kingdom, where he has contributed to various initiatives aimed at improving customer experience and operational processes.
Achievements
Throughout his career at Investec, Stuart Freemantle has played a significant role in enhancing complaint management processes and implementing operational changes. His work as Head of Complaints & TCF and Operational Change Manager focuses on aligning the company's practices with regulatory standards and improving customer satisfaction.