Syed Ahmed
About Syed Ahmed
Syed Ahmed is a Front Office Desktop Support Engineer with extensive experience in technical support roles at various financial institutions. He holds a Bachelor of Science in Computer Communication & Networks from the University of Westminster and has worked at companies such as Merrill Lynch, UBS Investment Bank, and BNP Paribas.
Work at Investec
Syed Ahmed has been employed at Investec since 2007, serving as a Front Office Desktop Support Engineer. His role involves providing technical support and ensuring the smooth operation of desktop systems within the front office environment. With over 17 years of experience in this position, he has developed a deep understanding of the technical needs specific to the financial services sector.
Previous Experience in Technical Support
Prior to his current role, Syed Ahmed worked at several notable financial institutions. He served as a Technical Support Engineer at Merrill Lynch for 11 months in 2003. Following this, he worked at BNP Paribas for 3 months in the same year. From 2005 to 2007, he was employed at UBS Investment Bank as a Trade Floor Desktop Support Engineer, where he gained valuable experience in a high-pressure trading environment.
Education and Expertise
Syed Ahmed holds a Bachelor of Science (BSc) Hons in Computer Communication & Networks from the University of Westminster, where he studied from 1996 to 2000 and achieved a 2:1 classification. He also completed a GNVQ Advanced Science at Newvic Sixth Form College from 1994 to 1996. His educational background provides a strong foundation for his technical expertise in desktop support and information security.
Technical Skills and Knowledge
Syed Ahmed possesses expertise in managing various technical tools and applications. He has experience with Parallels Mac Management for SCCM, specifically version 8.5. His knowledge extends to security applications such as Defendpoint (Privilege Guard), Cylance, Cybereason, Dtex, Forescout, and Avecto. Additionally, he has a strong understanding of Global Protect VPN technology, which is crucial for secure remote access.
Disaster Recovery Participation
In his role at Investec, Syed Ahmed actively participates in various Disaster Recovery activities. This involvement is essential for ensuring that the bank's operations can continue smoothly in the event of unforeseen disruptions. His contributions to these initiatives highlight his commitment to maintaining operational resilience and security within the organization.