Yasser Adamo
About Yasser Adamo
Yasser Adamo serves as the Head of Complaints and Manco Lead at Investec's Global Client Support Centre in South Africa, a position he has held since 2021. He has extensive experience in complaint management and customer support, having worked in various roles at Investec and Standard Bank Group over the past decade.
Work at Investec
Yasser Adamo currently serves as the Head of Complaints and Manco Lead at Investec's Global Client Support Centre based in South Africa. He has held this position since 2021, contributing to the organization for three years. His responsibilities include ensuring that complaint reporting aligns with the Treating Customers Fairly principles across the UK Savings and Transactional business. Prior to this role, he worked as a Team Lead Manager from 2016 to 2021 and as a Complaints Specialist from 2013 to 2016, accumulating a total of eight years of experience within the company.
Education and Expertise
Yasser Adamo holds a Bachelor's degree in Business Administration and Management from the University of South Africa, which he completed from 2008 to 2013. Additionally, he earned a Postgraduate Degree in Business Administration, Management, and Operations from the GIBS Business School, studying there from 2020 to 2021. His educational background supports his expertise in managing complaints and client support operations.
Background
Before joining Investec, Yasser Adamo gained experience at Standard Bank Group as a Regional Credit Card Consultant from 2009 to 2011 and as a Delinquent Account Consultant from 2008 to 2009. He also worked at Investec as a Client Support Banker from 2011 to 2013. His diverse roles in the banking sector have equipped him with a comprehensive understanding of client support and complaint management.
Achievements
In his current role, Yasser Adamo prepares and presents yearly budgets, managing headcount versus capacity requirements and other costs for budgeting purposes. He is also responsible for the recruitment of new complaint specialists and team leaders at the Global Client Support Centre. Additionally, he develops comprehensive KPIs to drive behavior in line with the core value of Meritocracy and oversees a robust bonus process.
Leadership and Management
Yasser Adamo participates in decision-making for the management committee of the Global Client Support Centre. His focus includes strategy formulation, human resources issues, and risk management. This involvement highlights his leadership capabilities and his role in shaping the operational direction of the client support function.