Daniel Ionashku
About Daniel Ionashku
Daniel Ionashku is a Senior T2 Support Engineer at InVision with over 9 years of experience in customer support within the SaaS tech industry.
Current Position at InVision
Daniel Ionashku is currently employed at InVision as a Senior T2 Support Engineer, working remotely from Portland, OR. In this role, he leverages his extensive experience in customer support to manage and resolve complex technical issues. His responsibilities include providing high-level support to customers, troubleshooting, and enhancing the customer experience through effective problem-solving and communication.
Experience at Simple Finance
Daniel Ionashku worked at Simple Finance in various capacities from 2014 to 2017. His roles included Customer Relations Agent, Off Hours Manager, and CR Shift Lead. Over the course of his tenure, he provided customer support, managed team shifts, and supervised operational activities during off-hours. His experience at Simple Finance equipped him with extensive knowledge in handling customer interactions, team management, and ensuring efficient support operations.
Years at Oregonians Credit Union
From 2010 to 2014, Daniel Ionashku worked as a Member Service Representative at Oregonians Credit Union. Over four years, he honed his customer service skills by assisting members with various financial transactions and services. His role required meticulous attention to detail and an ability to manage multiple customer needs efficiently, contributing to high member satisfaction.
Educational Background
Daniel Ionashku's educational journey includes an Associate's degree in Business/Commerce from Mt. Hood Community College, where he studied from 2010 to 2014. He also holds a High School Diploma in Business Administration and Management from Reynolds High School, achieved between 2006 and 2010. Additionally, he studied at Portland State University, further enhancing his business and management acumen.
Skills and Expertise
With over nine years of experience in customer support, particularly in the SaaS tech industry, Daniel Ionashku is adept in various technical and support-related skills. These include troubleshooting, JIRA bug reporting, QA, and customer relationship management through tools like Zendesk and Salesforce. His insight into efficient ticketing systems and processes has contributed to high customer satisfaction scores. Since April 2019, he has also been working remotely, demonstrating flexibility and adaptability in his professional environment.