Francisco Garrido
About Francisco Garrido
Francisco Garrido is the Customer Support Lead at InVision in Miami, FL, with a background in customer service and communication.
Title
Francisco Garrido currently holds the position of Customer Support Lead at InVision in Miami, FL.
Professional Background
Francisco Garrido has accumulated extensive experience in customer support and sales. He began his career at Busy Bee Promotions Inc as a Brand Ambassador from 2010 to 2011. Garrido then worked at Walt Disney World as a Sales Associate for seven months in 2012 and subsequently at The Disney Store for another eight months. Between 2013 and 2014, he served in Front Desk Operations at Walt Disney World. From 2014 to 2017, he was a Tier 1 Support Specialist at CareCloud. Since March 2017, he has been with InVision, initially as a Customer Advocate and later as a Customer Support Lead.
Customer Support Lead at InVision
At InVision, Francisco Garrido focuses on enhancing customer experience by advocating for improvements based on customer feedback. He engages with customers through multiple channels, including email, phone, video conferencing, live chat, and social media. Additionally, Garrido shares best practices related to web and mobile design tools with customers and works on gathering and reporting technical specifications and bugs for further review.
Education and Expertise
Francisco Garrido graduated from Florida International University with a Bachelor of Arts (B.A.) in Communication Arts, specializing in Organizational Communication Studies, between 2008 and 2014. Before that, he completed his high school education at Christopher Columbus High School from 2004 to 2008. His academic background equips him with a strong foundation in communication, which he effectively applies to his customer support roles.