Kayla Graham
About Kayla Graham
Kayla Graham is a Senior Software QA Engineer at Invision and a Customer Success and QA Associate at Alltrails, with a diverse background in customer success, quality assurance, marketing, accounting, and dance direction.
Current Roles at Invision and Alltrails
Kayla Graham currently serves as a Senior Software QA Engineer - Studio at Invision in New York, New York, and simultaneously as a Customer Success and QA Associate at Alltrails in San Francisco, California. In these dual roles, she combines her expertise in quality assurance with customer success strategies to ensure optimal product performance and customer satisfaction.
Professional Experience at Gofundme
Kayla Graham has extensive experience at Gofundme, where she held multiple positions. She started as a Customer Happiness Agent I from 2016 to 2017, then progressed to Customer Happiness Agent II in 2017. She transitioned to a QA Analyst I role from 2017 to 2018 for 10 months before advancing to QA Analyst II for a brief period of 3 months in 2018. Her cumulative experience at Gofundme showcases her growth and adaptability in different roles within a single organization.
Academic Background and Education
Kayla Graham completed her Bachelor’s degree in Social Sciences at California State University San Marcos, having studied there from 2010 to 2014. Her academic background in social sciences supports her comprehensive understanding of human behavior, a valuable asset in her customer success and quality assurance roles. She also attended Mira Mesa Senior High School from 2006 to 2010.
Career in Marketing, Outreach, and Accounting
Before transitioning to her current roles, Kayla Graham gained significant experience in marketing, outreach, and accounting. She worked as a Marketing and Outreach Intern at Plant With Purpose in San Diego for 4 months in 2015-2016. Additionally, she served as the Accounting Manager and Accounting Assistant at Logo Expressions, Inc. for three years from 2013 to 2016, where she managed financial operations and assisted with accounting duties.
Early Career and Dance Directorship
Kayla Graham’s early career includes her role as a Dance Director at Studio 429 from 2011 to 2013. In this position, she was responsible for overseeing dance programs, coordinating events, and teaching dance. This role demonstrated her leadership skills and her ability to manage and direct creative projects.