Lianne Gain
About Lianne Gain
Lianne Gain is the Sr. Customer Success Director at InVision in Toronto, Ontario, Canada, with extensive experience in customer success and account management roles across various companies.
Title and Current Position
Lianne Gain currently holds the position of Sr. Customer Success Director at InVision. She operates out of Toronto, Ontario, Canada and is responsible for overseeing customer success initiatives within the organization.
Professional Experience at InVision
Lianne Gain has been with InVision since 2021. Initially, she served as a Customer Success Director for two years before being promoted to Sr. Customer Success Director. During her tenure, she developed a risk mitigation playbook, contributed to key EPD/product initiatives, and specialized in re-platforming the entire book of customers to a new platform. Additionally, she co-created critical workflows and use cases, owned renewals and upsells, reframed and repositioned a new value proposition for customers, built multi-threaded relationships, and drove organization-wide roll-out opportunities.
Customer Success Roles at Hootsuite
Before joining InVision, Lianne Gain worked at Hootsuite from 2018 to 2021, initially as a Customer Success Associate and later as a Customer Success Manager. Based in Toronto, Ontario, Canada, her roles focused on ensuring client satisfaction and the successful implementation of Hootsuite's solutions.
Early Career and Other Positions
Lianne Gain's career includes various positions in the Toronto area. She served as an Account Manager at Native Touch from 2015 to 2018 and as a Solutions Planner at Say Media from 2014 to 2015. She also held roles such as Administrative Assistant at Havas Media, Social Coordinator/PR at Save Our Women, Office Coordinator at a Physicians Office, and Social Coordinator for the Queen's Business Forum on the Fashion Industry. Her earlier experience includes working as a Marketing Representative at InField Marketing Group.
Educational Qualifications
Lianne Gain holds a Bachelor's degree in English Language and Literature from Queen's University, where she studied from 2007 to 2011. Additionally, she completed a Data Analytics course at BrainStation in 2018, which enhanced her analytical skills in customer success management.