Tessa Hamilton
About Tessa Hamilton
Tessa Hamilton is the IT Help Desk Manager at InVision in Illinois, with over 20 years of IT experience across various industries.
Title and Current Role
Tessa Hamilton currently holds the position of IT Help Desk Manager at InVision, based in Illinois, United States. In her role, she is responsible for managing and overseeing IT help desk operations, ensuring effective technical support, and enhancing user experience.
Previous Experience in Technical and Customer Support
Tessa Hamilton has accumulated extensive experience in technical and customer support roles. From 2017 to 2020, she served as the Community Support Manager at VerticalScope Inc. Prior to that, she worked as the Technical & Customer Support Manager at VarageSale from 2014 to 2020. Her responsibilities likely included managing technical support teams, resolving customer issues, and maintaining high levels of user satisfaction.
Technical Leadership Roles
Over her career, Tessa Hamilton has demonstrated her expertise in technical leadership across various positions. She was the Technical Team Lead at Pearl Technology from 2011 to 2014, where she led technical projects and supported team development. Additionally, at Midstate College, she worked as a Network Administrator from 2003 to 2010, further showcasing her capabilities in network management.
Educational Background in Business Administration
Tessa Hamilton has a strong educational foundation in business administration. She earned her Bachelor of Business Administration from Midstate College between 2008 and 2010. She also holds an Associate Degree in Business Administration from Midstate College, obtained from 2000 to 2002. Her education in business administration complements her extensive technical experience, enabling her to manage IT operations efficiently.
Diverse Industry Experience
Throughout her career, Tessa Hamilton has worked across multiple industries, including IT, healthcare, legal, manufacturing, and education. This diverse industry experience has provided her with a broad understanding of different organizational needs and technical challenges. She is skilled in a range of technical platforms, including MAC, Windows (server and desktop), iOS, and Android mobile platforms, as well as SAS and AGILE methodologies.
Military Service and Technical Training
Tessa Hamilton's career began in the United States Air Force, where she served as a Ground Radar Technician from 1993 to 1997. During this period, she completed her training in Ground Radar Electronics School and earned a bachelor’s degree in business administration. Her military background provided her with robust technical skills that she has continued to build upon in her subsequent roles.