Alyssa Croley
About Alyssa Croley
Alyssa Croley serves as the Director of Account Management at Invoca, a position she has held since 2021. She has a diverse background in account management and customer success, with previous roles at DialogTech and Outcome Health.
Current Role at Invoca
Alyssa Croley serves as the Director of Account Management at Invoca, a position she has held since 2021. In this role, she is responsible for overseeing account management strategies and ensuring client satisfaction. Her leadership contributes to the growth and retention of Invoca's customer base.
Previous Experience at DialogTech
Prior to her current role, Alyssa Croley worked at DialogTech in various capacities. She served as an Account Director for seven months in 2020, following her tenure as a Senior Customer Success Manager from 2018 to 2020. Additionally, she held the position of Director of Customer Success for seven months in 2021, where she focused on enhancing customer relationships and driving success.
Background in Customer Success
Alyssa Croley has a strong background in customer success, having worked at Outcome Health as an Enterprise Customer Success Executive from 2016 to 2017. She also served as a Senior, Mid-Market Account Manager at Outcome Health from 2015 to 2016. Her experience in these roles has equipped her with the skills necessary to manage client accounts effectively.
Educational Background
Alyssa Croley earned a Bachelor of Science (B.S.) in Marketing from Miami University, where she studied from 2009 to 2013. Her education at the Farmer School of Business provided her with foundational knowledge in marketing principles and business strategies.
Early Career Experience
Alyssa Croley's early career includes roles at American Greetings as a Sales Operations and Account Management professional from 2013 to 2015. She also worked as an M&A Consultant Coordinator at Croley, Martell & Associates, Ltd. in 2011 and as an Event Coordinator at Red Frog Events in 2012. These positions contributed to her diverse skill set in sales, operations, and event management.