Amber Mc Gaughey
About Amber Mc Gaughey
Amber Mc Gaughey is a Customer Success Manager with extensive experience in customer service and account management across various companies in California. She has held multiple roles at West Coast Athletic Clubs, Social Intelligence, and Carpe Data before her current position at Invoca.
Work at Invoca
Amber Mc Gaughey has been employed at Invoca as a Customer Success Manager since 2022. In this role, she focuses on ensuring customer satisfaction and optimizing the customer experience. Her responsibilities include managing client relationships and providing support to enhance product usage.
Previous Employment History
Amber Mc Gaughey has a diverse background in customer service and account management. She worked at West Coast Athletic Clubs in various roles, including Membership Representative, Group Fitness Instructor, and Front Desk Clerk from 2008 to 2013. At Social Intelligence, she served as a Social Media Analyst, Account Manager, and Client Services Associate from 2012 to 2014. Additionally, she worked at Carpe Data as a Customer Service Representative and later as a Customer Success Coordinator from 2017 to 2022.
Education and Expertise
Amber Mc Gaughey studied at Santa Barbara City College. Her educational background, combined with her extensive experience in customer service and account management, has equipped her with the skills necessary for her current role. She has developed expertise in client relations and customer success strategies.
Career Progression
Amber Mc Gaughey's career has shown a clear progression in customer service roles. After starting as a Front Desk Clerk at West Coast Athletic Clubs, she advanced to various positions within the organization. Her transition to Social Intelligence and later to Carpe Data reflects her growth in the customer success field, culminating in her current position at Invoca.