Anthony Duong
About Anthony Duong
Anthony Duong is a Customer Support Representative with a background in Fine and Studio Arts and Software Engineering. He utilizes his skills in front-end and back-end development, particularly in React.js and Node.js, to resolve technical issues and improve customer support processes.
Work at Invoca
Anthony Duong has been employed at Invoca as a Customer Support Representative since 2022. In this role, he operates remotely and focuses on technical problem-solving to assist customers. His responsibilities include gathering user feedback and identifying trends, which contribute to the enhancement of the Invoca platform. This involvement aids in the implementation of new features that address user needs.
Education and Expertise
Anthony studied Fine and Studio Arts at California State University, Bakersfield, where he earned a Bachelor of Arts degree from 2017 to 2019. He furthered his education in Software Engineering at Thinkful, obtaining a certificate from 2021 to 2022. His educational background supports his diverse skill set in both front-end and back-end development, including proficiency in React.js and Node.js.
Background in Customer Support
Before joining Invoca, Anthony worked as a Customer Service Representative at Conduent from 2019 to 2022. During his three years in this position, he developed skills in customer interaction and technical support, which laid the foundation for his current role at Invoca. His experience in customer service has equipped him with the ability to troubleshoot complex technical issues effectively.
Technical Skills and Contributions
Anthony possesses expertise in API troubleshooting, which is essential for resolving complex technical issues faced by customers. He has also developed technical documentation and contributed to knowledge bases, enhancing team efficiency and improving customer support processes. His technical skills play a crucial role in his ability to support customers effectively.