Aubrey Giammarco
About Aubrey Giammarco
Aubrey Giammarco serves as a Customer Success Enablement Manager at Invoca, where she develops digital resources to enhance customer engagement. She holds a Master of Education in Instructional Design and has experience in instructional roles and client coaching.
Current Role at Invoca
Aubrey Giammarco serves as the Customer Success Enablement Manager at Invoca since 2022. In this role, she develops digital client-facing resources and account management tools aimed at enhancing customer engagement and satisfaction. She specializes in guiding clients through technical product integrations, ensuring seamless adoption and utilization of Invoca's products. Aubrey is recognized for her ability to improve client performance through effective coaching on product management.
Education and Expertise
Aubrey Giammarco holds a Master of Education (MEd) in Instructional Design from the University of Massachusetts Boston. She also achieved a Graduate Certificate in Instructional and Learning Design from the same institution in 2021. Prior to this, she earned a Bachelor of Science (BS) in Communication Arts & Literature Teaching from Winona State University. Her educational background equips her with the skills necessary for developing effective instructional materials and facilitating professional development workshops.
Professional Background
Aubrey Giammarco has a diverse professional background in education and customer success. She worked as an Instructional Assistant at Winona State University from 2016 to 2017. Following that, she served as an Instructor in the School District of New Berlin from 2018 to 2021. She also held the position of Interim Instructor at Waukesha School District from 2017 to 2018. Earlier in her career, she gained experience as a Marketing Intern at S-One Holdings Corporation in 2017.
Facilitation and Coaching Skills
Aubrey Giammarco is known for facilitating professional development workshops, both in-person and online, focusing on complex curricula. She has a proven track record of creating easily digestible presentations that simplify complex educational technology concepts. Her coaching skills have been instrumental in enhancing client performance through effective product management strategies.