Beatrice Casanova
About Beatrice Casanova
Beatrice Casanova serves as the Vice President of Product Management at Invoca, where she focuses on enhancing contact center capabilities through AI-powered solutions. With a background in product management at companies like Cisco and Five9, she has extensive experience in integrating AI and automation into enterprise SaaS products.
Work at Invoca
Beatrice Casanova serves as the Vice President of Product Management at Invoca since 2024. In this role, she leads the development of a Conversation Intelligence and AI product portfolio, which aims to enhance contact center capabilities. Her focus includes integrating AI and automation into enterprise SaaS products. Casanova specializes in building strategic technology partnerships to improve product offerings in the voice, video, and chat collaboration sectors.
Previous Experience in Product Management
Prior to her current position at Invoca, Beatrice Casanova held several significant roles in product management. She worked at Cisco as a Senior Product Manager for WebEx from 2010 to 2018. She also served as the Vice President of Product Management at LivePerson from 2022 to 2023, and as the Senior Director of Product Management at Five9 from 2019 to 2022. Additionally, she was a Senior Product Line Manager at Plantronics from 2005 to 2010 and a Product Manager at Bigwords.com in 2000.
Educational Background
Beatrice Casanova has a robust educational background. She studied at ESSEC Business School, where she earned a Master of Business Administration (MBA) in Marketing from 1996 to 1998. She also obtained a Bachelor of Arts in Business Administration from the same institution from 1993 to 1996. In 2023, she completed Executive Management Classes at Stanford Continuing Studies. Additionally, she received the French Baccalaureate with highest honors in 1993.
Expertise in AI and Analytics
Casanova has extensive expertise in AI-powered analytics and agent assist technologies. She has played a key role in driving innovation in the CCaaS and UCaaS industries by integrating AI and automation into products. Her strong track record includes launching innovative products that contribute to revenue growth in fast-paced environments, particularly in the realm of real-time voice solutions.
Career Development and Contributions
Throughout her career, Beatrice Casanova has demonstrated a commitment to advancing technology in product management. She has led initiatives that focus on enhancing collaboration through voice, video, and chat solutions. Her strategic approach to building partnerships has allowed her to significantly enhance product offerings and drive innovation in the industry.