Ben Gallagher
About Ben Gallagher
Ben Gallagher is a Technical Account Manager at Invoca, where he has worked since 2021. He has over a decade of experience in the MarTech and web analytics sectors, having held various engineering and managerial roles at DialogTech, now Invoca, since 2009.
Current Role at Invoca
Ben Gallagher serves as a Technical Account Manager at Invoca, a position he has held since 2021. In this role, he develops and maintains long-term relationships with both new and existing clients. He specializes in managing projects and ensuring effective communication across various teams within the organization. His focus is on delivering results within specified time constraints, which is essential for client satisfaction and project success.
Previous Experience at DialogTech
Before his current role at Invoca, Ben Gallagher worked at DialogTech, which has since rebranded to Invoca. His tenure there spanned several positions, beginning as a Technical Engineer from 2009 to 2016 for seven years. He then transitioned to an Implementation Manager role from 2018 to 2019 for one year, followed by an Implementation Engineer position from 2019 to 2021 for two years. Additionally, he served as a Customer Support Engineer from 2016 to 2018 for two years. This extensive experience provided him with a strong foundation in customer support and technical implementation.
Education and Qualifications
Ben Gallagher studied at Bowling Green State University, where he earned a Bachelor of Arts in Education. His studies took place from 2002 to 2007, covering a five-year period. This educational background contributes to his ability to communicate effectively and manage client relationships in his current role.
Early Career at National City Bank
Before joining DialogTech, Ben Gallagher worked at National City Bank as a Front End Collector from 2008 to 2009 for one year. This role provided him with experience in customer interactions and financial processes, which would later inform his approach to client management in the tech industry.
Expertise in MarTech and Web Analytics
Ben Gallagher has extensive experience in the MarTech and web analytics sectors. His expertise focuses on implementation strategies for clients, allowing him to effectively address their needs and optimize their use of technology. This specialization is crucial for his role at Invoca, where he works to ensure that clients achieve their desired outcomes through tailored solutions.