Beth Melfi
About Beth Melfi
Beth Melfi is a Customer Success Manager with over 10 years of experience in customer satisfaction and data analysis. She has held various teaching and leadership roles in educational institutions and currently works at Invoca, focusing on customer outcomes and project oversight in a SaaS environment.
Current Role at Invoca
Beth Melfi serves as a Customer Success Manager at Invoca, a position she has held since 2022. In this role, she oversees projects within a fast-paced SaaS environment, focusing on supporting long-term growth and achieving company objectives and key results (OKRs) and key performance indicators (KPIs). She acts as the primary point of contact for clients, building partnerships across diverse groups and multiple stakeholders.
Previous Experience in Education
Beth Melfi has extensive experience in the education sector, having worked in various teaching and leadership roles. She served as a Lead Teacher and Mentor at Benchmark School from 2016 to 2020. Prior to that, she was a Lead Teacher at TALK Institute and School from 2013 to 2016. Additionally, she worked as a Lead Hybrid Special Education Teacher at Interboro School District for one year in 2020-2021 and as a Learning Support Specialist, Curriculum Specialist, and Case Manager at West Chester Area School District from 2021 to 2022.
Background in Customer Success
Beth Melfi transitioned into customer success roles after her extensive background in education. She worked as a Customer Success Manager at DreamBox Learning for six months in 2022. Her experience includes over 10 years of analyzing data and trends to synthesize customer needs and ensure satisfaction. She employs data-driven methods to enhance customer engagement and is passionate about customer experience and outcomes.
Educational Qualifications
Beth Melfi holds a Bachelor of Science (B.S.) degree in Textiles, Fashion Merchandising and Design with a minor in Business from the University of Rhode Island, where she studied from 2002 to 2006. She furthered her education by obtaining a Master of Education (M.Ed.) in Educational Leadership from Neumann University, completing her studies from 2010 to 2011.
Diverse Professional Background
Beth Melfi has a diverse professional background that includes roles in both education and business. She worked as a Behavior Therapist at ABA2DAY Behavior Services from 2012 to 2013 and as a Sales and Development Manager at Blinds To Go from 2007 to 2009. Additionally, she served as an Assistant Teacher at The Malvern School for eight months in 2009-2010 and as a Personal Care Assistant at Potential Discoveries from 2010 to 2012.