Caitlin Ferrara Ristau
About Caitlin Ferrara Ristau
Caitlin Ferrara Ristau is a Senior Account Manager at Invoca, where she has worked since 2022. With a background in customer success and early childhood education, she advocates for client needs and manages client relationships using various tools.
Current Position at Invoca
Caitlin Ferrara Ristau serves as a Senior Account Manager at Invoca, a position she has held since 2022. In this role, she oversees the entire client journey, managing processes from onboarding to engagement and renewal. Her responsibilities include advocating for client needs and determining solutions that align with market demand, contributing to the overall growth of the company.
Previous Experience in Customer Success
Before joining Invoca, Caitlin worked as a Customer Success Manager at DialogTech from 2019 to 2022. In this role, she focused on enhancing client relationships and ensuring customer satisfaction. Additionally, she briefly served as a Customer Success Manager at Invoca in 2021 for 10 months, where she further developed her skills in client management.
Background in Early Childhood Education
Caitlin has extensive experience in early childhood education, having worked at It Takes A Village Early Learning Centers from 2010 to 2016 as a Preschool Teacher. She later held the position of Assistant Director for four months in 2016 and served as Director for five months in 2016-2017. Her roles involved managing educational programs and supporting the development of young children.
Education and Academic Background
Caitlin studied at Boston College from 2005 to 2009, where she earned a degree in English and Film Studies. This educational background has contributed to her communication skills and ability to engage with clients effectively.
Proficiency in Client Management Tools
Caitlin possesses proficiency in various tools essential for managing client relationships and processes. Her skills include using Microsoft Office, Salesforce CRM, Asana, Outreach, and MailChimp. These tools enable her to streamline workflows and enhance client engagement throughout the customer journey.