Carter Austin Bradley
About Carter Austin Bradley
Carter Austin Bradley is a Senior Customer Success Manager at Invoca, where he has worked since 2022. He holds a Bachelor of Science in Biomedical Science from the University of New Hampshire and has extensive experience in customer success and SaaS sales.
Work at Invoca
Carter Austin Bradley has been serving as a Senior Customer Success Manager at Invoca since 2022. In this role, he manages a portfolio of over 20 mid-market accounts, focusing on driving product adoption, retention, renewal, and upsell. He collaborates with internal teams, including product, engineering, sales, and support, to deliver feedback and resolve customer issues. His responsibilities also include working closely with technical and business stakeholders to provide tailored solutions and best practices for customer success.
Education and Expertise
Carter studied at the University of New Hampshire, where he earned a Bachelor of Science (BS) degree in Biomedical Science: Medical & Veterinary Sciences from 2011 to 2015. His educational background provides a foundation for his expertise in customer engagement and communication, which are essential for building long-term customer relationships in the SaaS industry.
Previous Work Experience
Before joining Invoca, Carter held several positions that contributed to his professional development. He worked as an Associate at athenahealth from 2017 to 2019. Prior to that, he was a Business Analyst at Verscend from 2015 to 2017. He also served as an Enterprise Customer Success Manager at Funnel from 2019 to 2022, and briefly worked as a Senior Customer Success Manager at strongDM in 2022. Additionally, he gained experience as an intern at Boston Children's Hospital in 2013 and as a Teacher Assistant in Biochemistry at the University of New Hampshire.
Skills and Specializations
Carter possesses a strong background in SaaS sales, customer relationship management (CRM), and customer engagement. His skills are instrumental in fostering effective communication and collaboration with clients. He is adept at managing customer relationships and ensuring satisfaction, which is critical for success in customer success roles.