Cassie Kamphaus
About Cassie Kamphaus
Cassie Kamphaus is a Technical Account Manager at Invoca, where she has worked since 2021. She has a background in customer success and implementation, with experience in AI-powered call tracking and enhancing customer profiles using Salesforce and Adobe Experience Cloud.
Current Role at Invoca
Cassie Kamphaus currently serves as a Technical Account Manager at Invoca, a position she has held since 2021. In this role, she works closely with Fortune 500 customers, focusing on leveraging AI-powered call tracking to enhance the buying experience. Her responsibilities include utilizing real-time call and conversational analytics to improve customer profiles, employing tools such as Salesforce and Adobe Experience Cloud.
Previous Experience at Invoca
Prior to her current role, Cassie Kamphaus worked at Invoca as a Senior Customer Success Onboarding Specialist for three months in 2021. During this time, she contributed to the onboarding process for new customers, ensuring they effectively utilized Invoca's services to meet their business needs.
Professional Background
Cassie Kamphaus has a diverse professional background, having worked in various roles across different organizations. She served as a Senior Customer Manager/Implementation at Strategic Healthcare Programs (SHP) from 2012 to 2018, where she managed customer relationships and implementation processes. Additionally, she worked at The Presidio Group LLC as an HR Assistant/Event Coordinator/Marketing from 2009 to 2012 and as a Reservationist/Front Desk at Moonstone Hotel Properties from 2003 to 2007.
Education and Qualifications
Cassie Kamphaus earned her Bachelor of Science degree in Business, IT, and Entrepreneurship from California State University, Monterey Bay, where she studied from 2006 to 2009. She also holds an Associate of Arts degree from Cuesta College, which she completed from 2003 to 2006. Her educational background has equipped her with a solid foundation in business and technology.