Chaly Barkarr
About Chaly Barkarr
Chaly Barkarr serves as the Manager of Customer Success at Invoca, where he has worked since 2021. With a background in customer success and account management, he emphasizes collaboration and performance metrics to enhance customer experiences.
Current Role at Invoca
Chaly Barkarr serves as the Manager of Customer Success at Invoca, a position held since 2021. In this role, he focuses on driving metrics related to performance and processes to meet corporate and customer objectives. He fosters cross-functional relationships to enhance collaboration among teams, ensuring that customer and organizational goals are achieved. His leadership emphasizes the importance of a seamless customer experience through partnerships with internal stakeholders across various departments.
Previous Experience at Invoca
Chaly Barkarr has a substantial history with Invoca, where he worked for a total of five years. He began as a Customer Success Manager from 2016 to 2020 in the Santa Barbara, California Area. He then advanced to the role of CSM Performance Team Lead from 2020 to 2021 in the Miami/Fort Lauderdale Area. During his tenure, he developed and maintained superior product and process knowledge to enhance customer adoption and experience.
Career Background
Chaly Barkarr has a diverse professional background that includes roles in various industries. Prior to his time at Invoca, he worked as a Business Development Manager at OfferWeb, LLC from 2011 to 2015, and as an Account Manager at RingLatino from 2015 to 2016. He also served as a Crew Placement Agent at Camper and Nicholsons from 2007 to 2009 and held an operations position at the Broward Center for the Performing Arts from 2003 to 2007.
Skills and Expertise
Chaly Barkarr possesses expertise in customer success management, business development, and account management. He emphasizes the importance of developing strong relationships across departments to ensure a cohesive approach to customer service. His focus on metrics and performance processes aids in achieving both corporate and customer objectives, contributing to enhanced customer experiences.